If your question or answer is not below, please send a friendly email to us at: firstname.lastname@example.org
Purchases made on weekends and public holidays are processed the next business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout. All items will be shipped with Australia post - $7AUD flat rate orders over $100AUD + receive FREE standard shipping. Postage will take between 2 -10 business days depending on your location within Australia.
Next day delivery with Australia Post - $15 AUD. Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.
We use DHL Express for all of our international shipments. To ship internationally there is a flat rate postage fee of $20.
My order hasn’t arrived:
We recommend calling Australia Post for all domestic orders or DHL for International orders and quoting your tracking number, often this is the quickest way to locate your item. If you aren't having any luck, please send us an email at: email@example.com and we will do our best to track it down for you.
Duties and Taxes:
Keep It Cleaner is not responsible for any duties or taxes payable on international shipments. If you have any queries regarding tax you may have been charged, please contact your local customs office. Keep It Cleaner has no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country. We recommend contacting your local customs office prior to ordering your KIC merch online, so you are not surprised by any unexpected charges.
Return / Exchange Policy
Returns / Exchanges costs are to be covered by the customer. Keep It Cleaner does not cover any return postages fees. Customers who received an Item with a manufacturing fault or an incorrect item to the item ordered are entitled to either a full refund or replacement, please contact firstname.lastname@example.org. If you are wanting to exchange an item, you must do so within 14 days of purchase in its original clean condition with tags: unworn, unwashed, unperfumed, free from make-up & fake tan. Refunds are not applicable for any sale items. Please be sure of your correct size by checking out our size chart. If you have any issues or any other questions outside of our FAQ’s, please email email@example.com before placing your order.
Both Steph and Laura wear a size 8 in all pieces. If you need more detailed information, please look at our size chart to ensure you purchase the correct size.
- Wash at 30° maximum.
- Wash with like colours only
- Wash item inside out.
- Do not bleach
- Tumble dry on low heat only
- Do not dry clean
- Iron friendly